Return Process

If for any reason you are unhappy with a product you have purchased directly off the website*, you may return it within 30 days from the receipt date. You will receive a full refund (less shipping costs) to the method of payment you used. This includes unopened and opened products, however, only one opened package of any one product is eligible for return. All others of the same product must be in a factory sealed container for credit.

*This policy does not apply to Personalized Formulas ordered through Online or Phone consultations. Instead, only 50% will be refunded (less shipping costs) due to special ordering.

Please include your packing slip with the return. If you do not have your packing slip, please call Alina Sepeda Herbal Medicine for a Return Authorization Number at 415-738-6082.

We will not be able to give refunds for packages not received or packages damaged during return shipping.

Returns are processed within 3 business days of receipt.

Please send returns to:

Alina Sepeda Herbal Medicine
Attn: Returns
183 Franklin St. Ste. 8
San Francisco, CA 94102

Missing or Damaged Product

At Alina Sepeda Herbal Medicine, we try to ensure that your shipments are complete and perfect. If you are missing an item or have received a damaged product, we apologize. Please immediately call or email us to rectify the problem and be sure to include your packing slip number and which products are missing or damaged.


You will see the credit on your credit card approximately 14 days after you send the product back to us.